How to Reduce Psychological Distance
to Avoid Joining Millions in the World
who are
‘Strangers to Others and to Themselves’
Dale
Carnegie’s book, “How to Win Friends and Influence People”, was first published
in 1936, and over 30 million copies have been sold worldwide to date. Since then,
thousands of self-help books have been published, and there are hundreds of
coaching classes on that subject and other related topics. Priests, monks, and many
wise persons have also given sermons on ‘love thy neighbour’ and ‘know thyself’.
And yet,
various surveys by reputable organizations reveal that millions of people find
themselves to be strangers not only to people that they know, but even to
themselves.
What could
be the reason for such a colossal failure in such an important aspect of life,
career and happiness?
The key
reason appears to be ‘psychological distance’. The APA Dictionary of Psychology
defines psychological distance as “the degree of a person’s detachment or
disengagement from emotional involvement with one or more other people”. One
more definition of psychological distance is “a cognitive separation
between the self and other instances such as persons, events or times”. Clearly, ‘persons’ includes
oneself – yes, many are estranged from their own selves.
Psychological
distance impacts all aspects of life - career, business, education, occupation,
relationships, happiness, health, among others. How strong is the impact of
psychological distance on these various aspects?
If we
mention figures here, it will lead to controversy. As observed above,
according to authentic sources, an alarmingly large proportion of the
population suffers from the detachment syndrome. This has been further
aggravated by AI interactions fostering even more distance as it leads to a
retreat from the "complexities" of real social life because:
- AI offers effortless
interactions, compromising real social relationships.
- AI causes erosion
of social skills, pushing individuals further away from authentic social
engagement.
- AI creates unrealistic
expectations: the idealised, perpetually supportive nature of AI
creates unrealistic social expectations.
The
purpose of this blog is not to have readers read it cursorily and provide
casual comments. We aim to have the active involvement of readers to create
awareness about the seriousness of this issue and its wider implications so
that corrective actions can be taken.
To achieve
this, we are listing a few questions and will leave it to you to find the
answers, weigh on them, distil lessons and take corrective steps, both for
yourself and others. We also provide a few ideas to help you reduce
psychological distance.
Questions
·
What
percentage of people know themselves well?
·
What
percentage of couples are completely happy?
·
What
percentage of families do not have problems due to “generation gaps”?
·
What
percentage of students like their schools?
·
What
percentage of students like and admire their teachers?
·
What
percentage of students change their major?
·
What
percentage of people think they are in the wrong job?
·
What
percentage of employees admire their organisation?
·
What
percentage of employees admire their bosses?
·
What
percentage of innovative, useful and fault-free new products fail in the
market?
·
What
percentage of companies find it tough to enter new local and foreign markets?
Lessons
As
mentioned at the beginning, several legendary and wise people have presented innumerable
guidelines for reducing psychological distance. However, the onus is on the
individual to learn and continuously improve their behaviour. There are no
quick fixes available.
Here is
the most valuable lesson that can help you reduce psychological distance and
gel well with others.
The
author of the best-selling book, “Trillion Dollar Coach” (reviewed in one of
our past blogs), has distilled the most valuable lesson from Bill Campbell’s
approach to managing in general and coaching in particular. It is the most
valuable lesson because of the tremendous success Bill Campbell achieved. He
coached the founders of Google and several other Silicon Valley stars. A thousand
VIPs considered Bill as their best friend. The Google founders, while
commenting on their company’s progress from a start-up to the most valuable
company, candidly admit that “without Bill’s help there was a chance that none
of that would have happened”.
What is
that lesson worth trillions of dollars? It is in the chapter of the book titled
‘The Power of Love’. The authors observe that the “love word is not heard in
business” but it was central to Bill’s style. Bill would hug, wink, blow a kiss
in the corridors and even in meetings. He also used the ‘F’ word often and
frequently cursed. “Bill got away” with all that because “all of his behaviour
came from the heart”. People knew all those gestures meant he loved you. The
love was apparent in his trust and care for people. So, put love at the centre
of your life, career and business matters.
One should
love oneself too and improve continuously through introspection, evaluation of your
interactions, observing, listening and learning from several resources such as the
Johari Window. After every meeting, ask yourself, “do I like and admire this
person? Does s/he sense that through my verbal and non-verbal signals?” It is
very rewarding to note such persons' contact details and stay in touch to
expand one's circle of friends and acquaintances. David Rockefeller, the
renowned industrialist, was known to have "a Rolodex containing
150,000 names, eventually electronic, but originally on cards with handwritten
notes of date and place."
One
thousand people considered Bill Campbell their best friend. What would be your
score?
[Note: Reposting an earlier blog in the current context of changes brought about by AI.]
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